Warranty & Returns
All purchases made through The Vintage Secret’s online store come with a 3-month warranty. This warranty is effective from the date of purchase and covers manufacturing faults and defects in materials.
We will offer a repair or replacement once the item has been assessed and proven by our team to be faulty. Please note that wear and tear during the course of normal use is not considered a fault. The Vintage Secret jewellery pieces are delicate and should be handled with care as explained in the product care card that is included with all orders.
Care instructions can all be found here: Jewellery Care
This warranty does not cover loss of jewellery, chain breakage, and general wear and tear. General wear and tear includes tarnishing and fading of plated jewellery, and therefore, is not covered by warranty.
Any repairs requested after the offered 3 month warranty period may require a small repair fee and return postage costs will be the customer's responsibility.
Proof of purchase is required for all warranty claims.
Please contact our Customer Care team at contact@thevintagesecret.com.au if you require any further information.
Returns
Please note, that we do not accept returns for change of mind.
Exchanges
We will replace or repair items if they are defective or damaged. If you need to contact us please get in touch via email: