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Frequently Asked Questions
Preserve the beauty of your jewellery by storing each piece separately, in a dry and humidity-free environment.
Keep your jewellery sparkling by polishing it regularly with a microfiber cloth or a specialised jewellery polishing cloth to eliminate tarnish and restore its shine.
Avoid exposure to chemicals, perfumes, lotions, hand sanitiser, chlorine, and saltwater to maintain the integrity of your jewellery.
We recommend applying your lotions and perfumes, allowing them to absorb into the skin and dry, prior to putting on your jewellery.
We advise removing your jewellery before sleeping, bathing, showering or swimming.
Please note that as the designer components are pre-loved and often vintage, care is needed to preserve the beauty of your jewels.
A care card is included with every order and we strongly recommend these instructions are followed in order to look after you treasure.
The Vintage Secret cannot be held responsible for damage resulting from normal wear and tear, mishandling, or neglect.
Yes! All the components we repurpose are authentic pre-loved designer components.
While we do not typically provide authenticity certificates with each order, we have every original component authenticated prior to repurposing. We include a copy of each of these authenticity certificates on our website with each listing. A copy of these certificates is available on request.
We are dedicated to quality and authenticity and only repurpose genuine components. If you have any further questions around this please feel free to contact us at: contact@thevintagesecret.com.au
No. The semi-fine collection has been carefully curated to complement our repurposed designer jewellery. All the pieces in the semi-fine collection are new, not pre-loved or vintage.
The Vintage Secret is an on-line boutique only. We do not have a physical store. If you would like more details about a particular piece, we are always happy to answer questions and provide additional images upon request. If you are unsure if a piece will suit you, please get in touch and we happy to discuss your situation. PLEASE CLICK HERE TO CONTACT US
Please see our a size chart as a guide for chain length. Chain length will vary depending on the width and length of an individuals neck. Please feel free to contact us if you have any length preferences.
We are happy to make necklaces or bracelets to custom lengths. A small additional cost may apply.
Please get in touch to discuss your requirements: contact@thevintagesecret.com.au
CLICK HERE TO SEE SIZE CHART
At The Vintage Secret, our jewellery is made from a combination of high quality gold filled, sterling silver, rhodium plated, ternary alloy plated and gold plated chains and findings. These will not tarnish if taken care properly.
Our pearl necklaces are made with fresh-water pearls, hand-strung on silk thread. Our pearl drops are shell pearls, which are man-made using mother-of-pearl.
We use these materials to ensure our jewellery is affordable yet high quality.
All chains and earrings hoops are free from nickel and lead.
For specific material details, please consult the respective product descriptions.
If you have further questions regarding the materials or any allergies, please contact us.
Gold Filled
Gold-filled jewellery has a substantial layer of genuine gold that is mechanically bonded to a base-metal core. The gold layer is significantly thicker and more durable than standard gold plating, making gold-filled jewellery more durable than gold-plated jewellery.
Gold-filled jewellery tends to be a slightly lighter or softer gold colour, so it may not always be a good colour match for some of the vintage designer components that we repurpose.
With proper care, gold-filled jewellery can maintain its appearance for many years and is a great option for pieces that are worn often.
We strongly recommend that the care instructions provided with each order are followed.
Gold Plated
Gold-plated jewellery has a thin layer of genuine gold applied over a base-metal core. The gold layer is thinner than gold-filled, and can be susceptible to wearing or fading over time, particularly with frequent wear or exposure to pool or sea water, perfumes, lotions and other chemicals.
Gold-plated jewellery is a beautiful and more affordable option, and often can be sourced in a richer yellow gold colour so may be the best gold match to pair with the vintage designer components.
All chains, clasps and earrings hoops are free from nickel and lead.
For specific base material details, please consult the respective product descriptions.
If you have further questions regarding the materials or any allergies, please contact us.
We process and ship orders within 3-5 business days. You will receive an email with your tracking information as soon as your order is on its way.
If you are in a hurry to receive your order, please let us know and we will do our very best to get your order on it’s way to you as quickly as possible. Contact us at contact@thevintagesecret.com.au
We use Australia Post and send all orders with tracking and signature on delivery.
We offer FREE standard shipping on all orders within Australia.
Free Express shipping is applied at checkout for purchases over $349+ for orders placed within Australia.
Depending on where you are located, orders posted within Australia using standard shipping can take 5-7 business days to arrive. Orders posted with Express Shipping should arrive within 1-3 business days.
Overseas deliveries can take anywhere from 7-28 days. You can select standard or express shipping options at checkout. Shipping costs apply and will be added at checkout.
Yes, we do! If you like one of our pieces but would like it longer or shorter, made with a different chain, incorporating your grandmother's pearls, turned into earrings, or anything else, please get in touch and we do our best to accommodate your request.
We are also happy to discuss reworking you own pre-loved designer components into jewellery pieces for you. Click Here To Contact Us
Yes! All orders are sent packaged in a TVS Gift Box, ready to gift. your order will come with a care card, personalised note on a postcard and a Scratch and Win card so you can save on your next purchase!
We are also happy to write a special note if the order is being sent directly to the recipient! You can write your personalised note at checkout.
Yes, we ship to most countries. Please input your address details at checkout. You will have the option of selecting standard or express shipping. Shipping costs apply and will be added at checkout.
Please get in touch through our contact page! We will be happy to assist you. CLICK HERE TO CONTACT US


